Frequently Asked Questions (FAQ)

Welcome to Eden Service! We’ve compiled a list of frequently asked questions to help you with any queries you may have. If you don't find the answer you're looking for, feel free to reach out to our customer support.

1. What kind of clothing does Eden Service offer?

We specialize in high-end clothing for both women and men. Our collection includes premium-quality apparel, ranging from stylish casual wear to elegant formal attire, crafted with attention to detail and luxurious fabrics.

2. Where does Eden Service ship to?

We ship to all countries in Europe and the USA. No matter where you are located, we strive to deliver your order quickly and efficiently.

3. How long does delivery take?

We offer fast shipping:

  • USA: Delivery also takes 5-8 business days after processing your order.
  • Europe: Delivery takes 5-8 business days after processing your order.
4. How much does shipping cost?

We are pleased to offer free shipping on all orders, both in Europe and the USA.

5. Can I track my order?

Yes! Once your order is shipped, we will send you an email with a tracking order link so you can follow the progress of your delivery.

6. What is Eden Service’s return policy?

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, you can return it within 7 days of delivery for a full refund or exchange. Please ensure that the items are unworn, unwashed, and in their original packaging.

7. How do I initiate a return?

To initiate a return, simply contact our customer support team at Contact@edenservice.store with your order number and reason for the return. We will guide you through the process and provide you with a return label.

8. Are there any return shipping fees?

Return shipping is free for items that are damaged or faulty. For other reasons, you may be responsible for the cost of return shipping.

9. What payment methods do you accept?

We accept a variety of payment methods, including Visa, MasterCard, Google payand Apple pay. All transactions are secure and encrypted.

10. Can I exchange an item?

Yes, we offer exchanges. If you’d like to exchange an item for a different size or color, simply contact our support team to arrange the exchange. We will ship the new item once we receive the original one.

11. Do you offer discounts or promotions?

Yes, we frequently offer special promotions and discounts. Sign up for our newsletter to stay informed about our latest offers, new collections, and exclusive deals.

12. How can I contact customer support?

Our customer support team is here to help you with any questions or concerns. You can reach us at

Company name: Eden Service
Company Registration Number: 15499320
Address: 7 Coronation Road, Dephna House, Launchese 105, London, United Kingdom, NW10 7PQ

Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday: Closed
Sunday: Closed